Refund and Cancellation Policy At The Decor Souk, we strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer refunds and cancellations under the following terms:

1. Refunds

1.1 Return Eligibility: To be eligible for a refund, items must be unused, in the same condition as received, and returned in their original packaging within 10 days of purchase. Some products may be ineligible for returns due to hygiene or safety reasons (e.g., bedding, personal care items).

1.2 Refund Process: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7 working days.

1.3 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

2. Cancellations

2.1 Cancellation Process: To cancel an order, please contact our customer service team as soon as possible with your order number and request for cancellation. We will do our best to accommodate your request, subject to the terms and conditions of this policy.

3. Contact Us

If you have any questions or concerns about our refund and cancellation policy, please contact us at: e-mail : contact@thedecorsouk.com